Refund policy

House of Neemrana

At House of Neemrana, we strive to provide high-quality bedding products and a smooth shopping experience. Please read our policy carefully before placing an order.

Order Cancellation

If you wish to cancel your order, please contact us within 2 hours of placing the order by:

Orders cannot be cancelled once they have been dispatched.

If the cancellation request is received within the allowed time, 1.5% payment gateway charges will be deducted, and the remaining amount will be refunded to the original payment method within 7–10 working days, depending on bank processing timelines.

Returns & Refunds

Returns are not generally accepted once an order has been dispatched. However, returns may be considered only if mutually agreed upon by both the buyer and the seller.

In such cases:

  • Shipping charges (both forward and return) will be deducted from the refundable amount.

  • Payment gateway charges will also be deducted.

Damaged or Faulty Products

If you receive a damaged or defective product, please notify us within 12 hours of delivery by sending an email with the following:

  • Order number

  • Clear images of the product

  • Unboxing video showing the issue

⚠️ The unboxing video must be recorded and shared within 12 hours of receiving the shipment, otherwise the request may not be accepted.

Exchange Policy

For verified damaged or defective items, we will offer:

  • Exchange with the same product, or

  • Exchange with another product of the same value

To be eligible for exchange:

  • The product must be unused

  • It must be returned in its original packaging

  • Price tags and invoice must be intact

Processing Time

Once we receive the returned product, please allow 8–10 working days for your exchange request to be processed and completed.

If you need assistance, please contact us:

House of Neemrana
📧 houseofneemrana@gmail.com
📞 +91 92174-32059